Frequently asked questions
The ordering process is very simple. Ordering is done on the website in several steps. You choose the desired product, click on the required size and add it to the cart. Then click on " View Cart " at the bottom of the page and make sure you have selected the product and size you wanted. When you are sure that everything is correct, click on the " Go to payment " button. Fill in all the required fields and finally choose whether you pay by card or cash on delivery and press the " Order " button.
Payment is possible in 2 ways:
- Payment cards when shopping on the site, i
- Withdrawal upon delivery of the product. (Available only for deliveries in Montenegro)
It is not necessary to register for shopping in the online store. You can also shop as a non-registered user, but you will have to enter mandatory data to send and confirm the order.
In addition to this option, we recommend you to register for purchase. This will create your profile where you will have access to the history of your orders, a list of favorite products that you can buy in the future, you can sign up for information about activities in the online store, etc.
After confirming the order, check your e-mail that you specified when ordering the product, because you will receive a confirmation message at the specified address. If you do not receive the message within 5 minutes, we recommend that you check the "Junk mail" or Spam section.
If you cannot find the confirmation message in that section, please contact us by e-mail at shop@mamayer.com or by phone 067668444
If you have registered for shopping in the online store, you can easily view your orders on the profile you created.
The delivery time is 2-5 working days from the receipt of the order (weekends and holidays are excluded). Due to special circumstances, in very rare situations the deadline can be extended.
In the confirmation email that the order has been delivered to the courier service, you will receive a link that you can click on to track your shipment.
Package delivery for all cities in Montenegro is 4 euros.
For countries of the former Yugoslavia, the postage is 10 euros, and for other European countries 19 euros.
Don't worry! The courier tries to deliver each shipment twice. The usual practice is that if the courier does not find you at the address, he calls you on the phone number you left when creating the order and arranges a new delivery date. If he still does not find you at the address, the parcel will be left at the nearest post office where you can pick it up within 7 days.
Of course. We deliver to all European countries.
The delivery price is:
- For Montenegro 4 euros
- For countries of the former Yugoslavia, 10 euros
- For other European countries, 19 euros
If you are interested in one of our events, by clicking on the "Learn more" button, you can go to the official page of the event, where you will find all the necessary details, as well as the Register/Apply button with the application form.
